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On Sales Culture

In brief these are:

ladder
  • Value Offered: The vendor makes the products available (thus offering the value.) The Customer or Partner applies their own knowledge to exploit them.
  • Value Added: The vendor responds to the Customer or Partner's needs or pain and uses its knowledge (adds value) of products and services to build a solution.
  • Value Created: The vendor reveals risk or opportunity for the Customer or Partner and assumes some responsibility for the Customer or Partner to realise the envisioned return (thus creating value for them)
  • Value Captured: The vendor shares full risk and reward by capturing the value jointly with the Customer or Partner.

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