"How can business users understand the training infrastructure and the associated economics?"

Training is a complement to infrastructure investments, technology, acquisitions etc. and needs to be recognized as such. The challenge here is to develop a culture throughout the organization which recognizes the steady, consistent re-investment necessary to build and maintain rational training activity. Once training is recognized as part of the process to increase business agility and reduce costs and the management tools are available to monitor and control this, responsive decisions by business users become much easier.

"How can the business address its day-to-day sales training needs without heavy involvement from L&D?"

Training capacity is a bottleneck in most companies, from a resource and/or financial perspective. Approaches that enhance training self-sufficiency - such as solving operational issues, redesigning business processes and managing projects - help the training group focus on higher-value activities.